While big hospital systems have their place for emergency trauma, they are often the worst place to manage a recovery that requires personal attention and fast response times.
Choosing a private clinic like Your Friendly Proctologist isn't just about a smaller waiting room; it is about a fundamentally different philosophy of care.
One of the most frustrating parts of a standard hospital system is the communication gap. In a traditional setting, it is common to have surgery and then not see your surgeon again for four to six weeks. If you have a question or a concern on day three of your recovery, you are stuck calling a central switchboard, talking to an advice nurse who doesn't know you, and waiting for a call back that might never come.
Dr. Chung has been practicing for 11 years and knows that the most critical window for your comfort is the first seven days. That is why our protocol is built around speed:
The term "concierge care" gets used a lot, but in our office, it means something very specific: 24/7 access. When you undergo a procedure with Dr. Chung, you are given his personal cell phone number. Hemorrhoid recovery doesn't always follow a 9-to-5 schedule. If you have a question about your pain medication or your diet at 8:00 PM on a Saturday, you can text or call your surgeon directly.
In a big hospital, that level of access is unheard of. You are typically treated as a number on a chart. In a private clinic, you are a person with a name, a specific case history, and a surgeon who is personally invested in your healing.
Big hospitals run on "standardized care." This sounds good in a manual, but it means they often use the same generic pain management and recovery checklists for every single patient, regardless of their specific needs.
Because we are a specialized private practice, we can afford to be nimble. Dr. Chung monitors his patients closely—calling them the day of surgery and checking in twice a day for the first week. This allows him to adjust your protocol in real-time. If a certain medication isn't sitting well with you or if your recovery is moving faster than expected, we pivot immediately.
Let’s be honest: hospitals can be stressful, loud, and intimidating. A private proctology clinic is designed to be the opposite. We strive for a welcoming, honest, and even fun environment to take the edge off a topic that makes most people nervous.
From the initial evaluation to the final follow-up, the goal is to make proctology approachable. You get the expertise of a surgeon with over a decade of specialized experience without the "sterile" and rushed feeling of a massive institution.